While the new AppleCare site has begun going live for some readers, other users are reporting that they are still seeing the old website. 'Immediately Call Apple Support' shares similarities with many other fake errors such as Mac Detected TAPSNAKE infection and MAC Malware Warning Alert All claim that the system is infected, missing files, or corrupted/damaged in other similar ways, however, as with 'Immediately Call Apple Support', these errors are also attempts to scam victims.
Initially, the support was limited to certain hardware and software, but now Apple is supporting both Mac and iOS Device support at every hour of the day and night. On the topic of live chat support, we’re told that 24/7 chat support has begun rolling out. Customers can easily schedule a call, in-store Genius Bar appointment, or access live chat support. The updated site also is designed with a focus on connecting customers directly to an AppleCare support employee. The new support site also makes it simpler for customers to identify the exact issues with their device. The new AppleCare website is easier for users to follow and it groups product categories in more understandable fashion. In line with our report, Apple has begun rolling out a redesigned AppleCare website to provide support and has also begun rolling out 24/7 live chat support. If you feel confident in your ability to work through a problem through text, it's well worth the effort.Earlier this month, we reported that Apple would soon introduce significant changes to its online AppleCare support portals. This might seem like a lot of steps, but the process went very quickly. If we did have AppleCare, we would have been taken to the in-browser chat engine that would allow us to have a conversation with an AppleCare representative. Apple’s Business Chat is a powerful new way for businesses to connect directly with customers using iPhone, iPad, Mac, and Apple Watch. We were given a message offering us the option of purchasing a single incident of support for US$19 (plus tax), or requesting an exception. In the case of our mock run for screenshots, the device in question ran out of AppleCare years ago.
Apple mac live chat serial#
This includes a handy set of instructions specific to the device on where to find that serial number.
Apple mac live chat serial number#
You can enter your phone number to receive a call back from AppleCare you can schedule a call for another time you can choose to contact AppleCare later while saving the choices you already made or the new option, which is "Chat."Ĭhoose your option, Chat is at the bottomĪt this point, Apple wants to make sure you have AppleCare covering the device, and the company asks you to enter the serial number for the product. imo lets you video chat with your families, make new friends, share story and enjoy in imoZone.
Apple mac live chat free#
Once you have chosen your specific problem, you're given several options for contacting Apple. imo is a free communication platform (app and pc) of 211,m users. Note that "The topic is not listed" is an option, so don't panic if you don't see yours. Problem areas specific to your device, in this case Mac desktops.Īpple wants to narrow the problem further, so once you pick your main problem area, you will be asked to pick something very specific, as shown below. In my example, I chose "Mail and Other Applications." Each product category has problem areas specific to those devices, so pick the one that represents your problem, and if you don't see it, check the "Other Topics" area. In the case of Mac desktops, these ranged from startup and power to printing. Once you have selected your category, you will be asked to select from several categories of problems. In my examples, I chose "Mac desktops" for no particular reason. Once you click the "Get started" button, you're taken to a page where Apple's products and services are broken down into broad categories: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, and "More Products & Services," as shown below.Īt this point, you'll need to choose which device, product, or service you want support for. At the top of that page is the option to "Get started," as shown in our next screenshot. If you click or tap that square, you'll be taken to a page that explains some of your contact options. There is also an option to "Contact Apple Support," as shown in our first screenshot. If you visit Apple's Support page, you'll find lots of options for manuals, videos, downloads, tech specs, and Apple's support boards(Communities). The option allows you to get one of Apple's support staff in a text conversation right in your browser. Apple has added a new online chat option for AppleCare support, as noted by CNet.
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